Applying Organizational Knowledge Management In Control and Inspection (General Inspection Organization)

Modern world is changing rapidly and knowledge has an important role to play. Meanwhile, knowledge management is especially important and as a result, organizations have been cognizant of the prominent function of knowledge management in public policy and serving the citizens. In this essay, we are going to demonstrate the functionality of organizational knowledge management in doing control and inspection. In order to do so, we use Youching Lin and Ping Tesring's model. In this model, the process of knowledge management includes: 1- information gathering; 2- knowledge exploitation; 3- developing and saving knowledge; 4- issuing and distributing knowledge; and 5- up to dating knowledge. We used our own developed questionnaire which had been approved by experts. Pre-testing has been done by distributing thirty questionnaires. The credit of the questionnaire has been determined by Keronbukh Alfa coefficient (0.90) and its recitation by visual recitation. The sample was included 830 people; 209 of them were excluded: 67 personnel of service providing and 142 civil employees. The bulk of our sample by using of Kokoran formula was 201 and the returning rate of questionnaires was %94. By using of SPSS software, the data were analyzed in two different descriptive and presumptive levels. The result shows that there is a meaningful relationship between knowledge management and doing control and inspection processes. The results show that selective influential indicators includes: reducing expenses (median: 3.81); decreasing the time (median: 4.18); preventing duplication (median: 4.04); declining the risk of knowledge losing by impeding employees from leaving the organization (median: 3.93); lowering dependency of knowledge to personnel (median: 3.72) and increasing the speed of access to knowledge (median: 4/02) have influences on doing control and inspection. In all of the indicators, the influence is higher than median (supposedly median is 3).