نوع مقاله : مقاله پژوهشی
عنوان مقاله English
نویسنده English
The main issue of this study is to explain the experience of other countries dealing with complaints. The main objective as well is to investigate the experiences of the worlds most successful countries dealing with complaints and public statements and procedures, processes, administrative structures, laws and regulations in different countries reviewed. The most important method used in this research is a documentary and library-based online search. In this regard, Finland, Australia, the United States, Denmark, Norway, Germany, China, Turkey and Egypt were selected and the status of the complaints process was analyzed. The findings suggest that complaints handlings in these countries are similar in structure and practice in Iran, but they differ in terms of the structure of government as well as the level of handling complaints.
Keywords: Complaints handling, inspection and supervision, public complaints, public oversight
Keywords: Complaints handling, inspection and supervision, public complaints, public oversight
Keywords: Complaints handling, inspection and supervision, public complaints, public oversight
کلیدواژهها English
پژوهشهای سلامت اداری