The role of Ombudsman as an extra judicial institution in the promotion of Social Capital

The purpose of this article is to explain the role of ombudsman as an extrajudicial institution in improving and promoting social capital through a descriptive analytical method using library resources and studies and researches. In the legal systems of many countries, ombudsman is one of the most important extra-judicial mechanisms to handle the complaints of citizens and individuals against government departments and public institutions. The Objections of judicial proceedings such as the lengthy process, cost, complexity, and inflexibility of this approach have led to a tendency to be nonjudicial and thus to the development of the ombudsman. In addition, other capabilities of the ombudsman, such as conducting planned supervision and inspections and providing recommendations and solutions with the goals of preventing corruption, enforcing citizen rights, improving processes and enhancing the efficiency of executive bodies increase public satisfaction and trust in office systems and greater public participation. This institution can be effective in creating a better relationship between people and the administrative bodies. Also, it can contribute to the improvement and enhancement of social capital that has direct relation with quality of communication, participation and people ,s trust in each other and sovereignty.