The present paper is to introduce structures and functions of the Petitions Committee of the Bundestag and Ombudsman Institutions of Germany to the experts and inspectors of the General Inspection Organization (the GIO) of the Islamic Republic of Iran. Regarding to the agenda of the GIO as an ombudsman and a complaint management institution also as a member of global ombudsmanship institutions such as the International Ombudsman Institution and its close working-relationship with the Petitions Committee of the Bundestag Germany, This essay discusses the legal and historical aspects of this institution and other similar institutions in Germany. Finally, by examining documents, laws and regulations, present a full vision of their orientation of com plaint management in that country. Keywords: The Petitions Committee of the Bundestag, Ombudsman, complaint management Keywords: The Petitions Committee of the Bundestag, Ombudsman, complaint management Keywords: The Petitions Committee of the Bundestag, Ombudsman, complaint management Keywords: The Petitions Committee of the Bundestag, Ombudsman, complaint management
Administrative Health Research